articles & resources for racquet sports directors and leaders
5 lessons learned as a new director of racquets
While serving as a Director and observing other well-respected leaders, I quickly came to realize that they don’t always have the answer but possess a commitment to learn and seek out information.
If you are currently serving as a new Director of Racquet Sports, or you are on your way to the role, then my hope is that you find these lessons learned useful on your journey.
What GMs expect from their Director of Racquet Sports
An astute General Manager will understand how the Director of Racquets sees the club’s racquet program currently and where the program should move into the future, and trust the Director of Racquets to act on his/her behalf.
Creating the Desired Relationship
Most GMs of a full-amenity club spend time with their Chef and their F&B Department by spending time "working the dining room" or "helping in the kitchen." It is widespread, if not expected, that the GM spends time with their Superintendent on the golf course--what GM hasn't heard; "The golf course is our greatest asset." A good GM walks the buildings with their facilities engineer often to address issues. A good GM spends time with the Golf Pro.
Cross Generational Communication and Why it Matters
As humans, we spend our lives communicating, and as leaders we are expected to use thoughtful communication to convey messaging that’s easy to understand, allays concerns, and is constructive in nature. The most effective way to communicate is to keep in mind who you are communicating with—in other words, know your audience! We live in an unprecedented time in which our society is comprised of five generations—all shaped by the times in which they were raised. Each generation has communication style preferences that dictate how best to manage and effectively relate to them—both personally and professionally.