DIRECTOR OF RACQUET SPORTS
PINEHURST COUNTRY CLUB, DENVER, CO
DEADLINE: 5:00 P.M. (EDST) FRIDAY JULY 5, 2019
POSITION PROFILE
~ Please review the position profile and scroll to the bottom of the page to apply ~
The Club
Pinehurst Country Club in Denver, Colorado opened its doors in Southwest Denver in 1958 and has now provided several decades of private club membership with unequaled member amenities. Once a gentleman's dairy farm owned and operated by the Carl Norgren family, the golf course took form under Mr. Norgren's watchful eye in quest of his dream to provide a family-oriented country club to families in the Southwest Denver.
The 18 hole golf course was designed by Press Maxwell, one of the pre-eminent golf course architects in America. Nationally, Maxwell's fine hand can be seen in many great layouts, including Southern Hills in Tulsa, Oklahoma, and Augusta National in Augusta, Georgia. The Maxwell 18 at Pinehurst, offering a breathtaking vista framed by the Rocky Mountains on the West and the skyline of downtown Denver to the Northeast, is one of Mr. Maxwell's finest works.
A 2002 remodel project of the entire Clubhouse defined four adult and family areas for dining, providing something for everyone. The Members Grille, Family Grille, and Pinehurst Room provide a rich, traditional atmosphere for couples and families and a unique sports bar known to Members as Bogie's draws everyone in as the place to relax and socialize.
The Position
With the support of an excellent team of professionals, the Director of Racquet Sports is dedicated to the delivery of a comprehensive, best-in-class tennis and pickleball program for the club's members, their families, and their guests. The position reports to the Chief Operating Officer / General Manager. Twelve outdoor tennis courts, two of which are clay, along with four hard courts within the Indoor Tennis Pavilion, allows for family tennis activities year-round. The club is currently considering the construction of four dedicated pickleball courts.
The Director of Racquet Sports reports directly to the COO/GM and will provide relevant and timely updates on Department activities to the COO/GM as agreed upon. As a Department Manager, the Director of Racquet Sports works closely with other Department Managers and staff to ensure successful operation of the Tennis program, and coordination with other club departments.
This new professional will help develop goals and work within the defined operational objectives of the club to deliver upon the expectations of the membership. The position requires a strong personal and professional presence underscored with effective, diplomatic and nuanced communication skills.
The Director of Racquet Sports will support, manage and empower a year-round team of 3 – 4 full-time assistant professionals and a pro shop manager. This staff is supplemented with 6 – 8 part-time instructors during the summer months.
Working with the COO/GM and Controller, the Director of Racquet Sports will prepare an annual operating budget of between $500-$600K, and an annual forward-viewing capital budget plan.
The Director also works with the tennis committee to plan and execute a variety of social events. The new professional will be naturally friendly with a supportive leadership style and will have a desire to mentor and develop an ambitious Assistant Professional staff.
The Program
The program, while active, is ready for expanded offerings under the direction of the new professional. A desire to deliver excellence in tennis programming and member service is a critical trait, and the Director will encourage and facilitate member input and adjust program offerings as needed to meet member expectations.
The club offers extensive organized league play opportunities, fielding more than 50 different adult teams and 18 junior league teams. The club currently runs several USTA-sanctioned adult tournaments each year and offers a calendar of social events that are organized with the support of the tennis committee. In total, the program currently serves approximately 300 adult players and 150 children.
Adult clinics, private lessons and other instructional programs of all types should be expanded under the direction of the new professional, including more opportunities scheduled outside of the traditional times and beyond league-focused instruction, so that offerings are available early morning and on weekends, as well as in the evening.
Expansion of the club's Pickleball program should be a primary focus and a high priority for the new professional. Pickleball instruction, tournaments, exhibitions, social events and intra-club league play are all possible and should be thoughtfully considered by the new professional.
Communication to members to promote and create awareness of events, programs and activities of all types (tennis and pickleball) are also a high priority and therefore the successful applicant will have demonstrated skill, comfort, and success in this regard.
Essential Functions and Expectations
Exceptional verbal, interpersonal and written communication skills are an important skill set, including an ability to display active-listening, build consensus and demonstrate empathy.
The new Director shall be readily accessible to members and staff and have an understanding of, and preferably experience working with a tennis committee in a member-owned private club, while reporting directly to the COO/GM.
Experience in hiring, training and developing quality and highly regarded Assistant Professionals.
A history of supporting, communicating and coordinating clearly with other Department Managers in previous roles.
Known for being a passionate ambassador for tennis, pickleball and a club's total racquet sports program.
Ensure that the day-to-day operations of the Racquets Department are seamless, consistent, efficient and supportive of the Club's mission.
Build upon the Club's existing successful programs while judiciously building consensus among all stakeholders to introduce creative and relevant, member-centric programming.
A high-level tennis player and accomplished teacher who is as comfortable on the court with a large group, as with a private lesson.
An acute awareness of developing trends in emerging racquet sports, including the ability to teach, develop programming and earn professional certification in Pickleball.
Manage the club's league tennis program which currently fields (18) junior trams, (28) Ladies teams and (50) adult teams overall.
Enthusiastically promote, and execute a variety of engaging and relevant social events.
Ensure that all facilities and amenities are maintained to the highest standards.
Ensure timely and accurate billing and reconciliation of member charges.
Manage the Racquets Department annual operating of approximately $550K and ongoing capital budget.
Work in partnership with the Director of Fitness to manage and oversee the tennis pro shop.
Qualifications: Personal Traits / Experience / Education / Certification
A history of at least 3 - 5 years as a Director of Tennis or Director of Racquets of an active program at a member-owned country club.
Note: Professionals who do not have the designated level of experience, but who are USPTA Elite Professionals and have comprehensive experience as a Head Professional or other role reporting directly to the Director of Tennis / Racquet Sports in a similar private-club environment, are strongly encouraged to apply for this position.
An accomplished and highly regarded Tennis or Racquets Professional who is able to present a verifiable history of ongoing successes in private clubs, demonstrating progressively greater responsibilities and increased accountability over a defined career pathway.
Recognized for being creative in developing morale within the staff and attracting and retaining a high-performing team.
Demonstrates a passion, and have a demonstrable history of participation in the tennis industry.
A proven and enthusiastic spirit for the private club industry and exceptional member experience which flows through to the professional's Assistant Professionals and team members.
The ability to work well, cooperatively and efficiently within an active committee system.
The highest professional certification (USPTA Elite or Master Professional or PTR equivalent, and IPTPA or PPR certified), and ongoing participation in Continuing Education is required.
A Bachelor's Degree is preferred, however demonstrable success and extensive, specific experience in a similar private club environment will be considered as an alternative.
Compensation / Benefits / Professional Support
A very competitive compensation package is offered with this position.
The expectation of the club is that the Director will teach 20-25 hours per week as an average. In addition to compensation earned from teaching, the package includes an excellent base salary, and performance bonus.
A 401K plan with employer match is offered as well as Health Insurance for the professional, Educational Allowance, Employee Meals, Vacation and Professional Dues.
Application Process & Deadline
The Deadline for Application is 5:00 p.m. (EDST) on Friday July 5.
Application must be made only through our Online Link.
Click on the blue button at the bottom of this page to apply.
A thorough and professional review and interview process will proceed the selection of the new Director of Racquet Sports. After completion of at least two interviews, it is expected that several candidates will be invited to participate in personal interviews at the Club. These interviews will take place July 29 – 31.
Your Cover Letter should clearly articulate how your successful experience and skills are aligned with the position as defined in this Position Profile, and why you believe you are a great fit with the requirements of the role. You should also state why you wish to be considered for this position at this stage of your career, and why you believe Pinehurst Country Club, and Denver, CO would be a good fit for you and your family if you are selected.
When your Cover Letter is complete, please submit the letter, accompanied by your updated resume, as follows:
“Save As” each document (Word Document or PDF Format) with a filename as:
YourLastName_YourFirstName_Resume
YourLastName_YourFirstName_CoverLetter
To Submit Your Application and upload Your Resume & Cover Letter, click on the button below. (note: you will be asked to be sign into your google account in order to access the application and to upload your documents. If you do not have a google account please click here)
Please note that the deadline for application is Friday July 5 at 5:00 p.m. (EDST)
Pinehurst Country Club will not accept telephone calls concerning this position and applications will be accepted only through the process noted above. If you have questions, Click Here to email Mark McMahon
